UCF Students Experience Unique VA Medical Rotation - VA Sunshine Healthcare Network
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VA Sunshine Healthcare Network

 

UCF Students Experience Unique VA Medical Rotation

Hannah Prock, a fourth-year medical student with the University of Central Florida College of Medicine and medical officer in the U.S. Navy Reserve, recently completed a virtual care rotation with the VISN 8 Clinical Contact Center.

Hannah Prock, a fourth-year medical student with the University of Central Florida College of Medicine and medical officer in the U.S. Navy Reserve, recently completed a virtual care rotation with the VISN 8 Clinical Contact Center, VA’s premiere virtual urgent care service available to Veterans in Florida, South Georgia, and the Caribbean 24/7/365.

By Jason W. Dangel, Deputy Manager, VISN 8 Office of Communication & Stakeholder Relations
Wednesday, April 28, 2021

The U.S. Department of Veterans Affairs has been a major medical teaching institution for over 75 years. More than 70 percent of physicians in the United States today completed some portion of their medical training in a VA health care facility.

As the delivery of care in VA has transformed and improved, medical rotations and training for students has become more innovative and unique.

The VISN 8 Clinical Contact Center, VA’s premiere virtual urgent care service available to Veterans in Florida, South Georgia, and the Caribbean, offers such a training experience through its strong academic partnership with the University of Central Florida College of Medicine.  

Officially called the Teleurgent Care in the Department of Veterans Affairs medical rotation, the training experience offers students the opportunity to learn how to deliver care in a virtual setting, namely by telephone and secure video.

“The idea for the training first came to light in the Spring of 2020 when the center was not even a year old, said Dr. Veronica Sikka, Chief, Virtual Care, VISN 8 Clinical Contact Center.

“We had always envisioned the organization as a virtual academic medical center and wanted to start on this mission early in the Clinical Contact Center’s inception,” she said.

By May 2020, the rotation was up and running and the first student was accepted into the program in July of the same year.

The 4-week rotation exposes prospective physicians to various aspects of virtual care delivery to include both administrative and clinical functions. Students spend most of their time working closely with the center’s doctors and advanced nurse practitioners to learn how to properly deliver care virtually. They complete five eight-hour shifts per week at different times of the day to understand call volumes and trends.

“Telemedicine has become a routine and convenient option for healthcare delivery. It is becoming more important than ever before that future physicians learn the value and practice telemedicine as part of their medical school curriculum,” said Sikka.

“Other medical schools in the country offer didactic telemedicine curriculums but few offer a hands-on opportunity to see patients while on their telemedicine rotation.”

VA Health Connect Logo

The VISN 8 Clinical Contact Center is a service of the VA Sunshine Healthcare Network (VISN 8) - providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in Florida, South Georgia, Puerto Rico, and the U.S. Virgin Islands. Veterans who receive care in the network can call 1-877-741-3400 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be. Services include general administrative support, nurse triage, pharmacy, and virtual visits with a doctor or nurse practitioner.

Hannah Prock, a fourth-year medical student and medical officer in the U.S. Navy Reserve, recently completed a rotation with the center. She explained that when she learned about the opportunity, she wanted to know how it worked and experience it firsthand.

“I was intrigued by the rotation because it was a telemedicine opportunity at the VA, meaning I had the chance to serve our nation's Veterans who have devoted their lives to protecting our country,” Prock said.

Prock, the daughter of a Navy Veteran, said her father was her biggest inspiration and role model and reason for joining the military. For this same reason, she said, she aspires to become a full-time physician with VA or the Department of Defense.

“Veterans are a unique population who deserve the highest level of medical care, so to help Veterans virtually through this rotation meant the world to me,” she said. “They are truly fantastic individuals and are such a respectful, wise, and empathetic population. It's an absolute pleasure to work with them.”

She explained that her biggest takeaway from the rotation was that virtual care truly works and can be delivered as good or even better than traditional appointments.

“I think when most people, especially the general population, think about telemedicine, some are weary about the actual benefits and efficacy in diagnosing and managing diseases,” she said.

“This rotation proved that although the care is virtual, these patients are receiving care on par, or even better, when compared to in-person clinic visits. The providers are outstanding and efficient, and patients can be seen the same day from the comfort of their home or while at work on a lunch break. It is truly something special and a realm of health care that is expanding, and for good reason.”

Prock is currently completing a non-clinical online rotation in geriatric medicine with a private clinic and is scheduled to begin her medical residency training in orthopedic surgery at Walter Reed National Military Medical Center in July.

Since the start of the VISN 8 Clinical Contact Center’s medical rotation program, ten students have completed the training and have served about 750 patients combined of which 30 percent were seen via secure video.  The center’s leaders hope to expand the program to accept more students and include medical residents in the rotation.   

“Any time we can shape the hearts and minds of our nation’s future doctors and expose them to the most noble mission in health care, it is time well spent,” said Suzanne M. Klinker, Deputy Network Director for Clinical Contact Center, VISN 8.

“Like Hannah, our ultimate goal is to help the students develop into high-performing, dedicated professionals who aspire to make a career in VA and who strive to provide the very best care to America’s Veterans. I certainly believe we are accomplishing that, and I am excited what the future holds as we train more students and look to expand the program.”

To learn more about the VISN 8 Clinical Contact Center and the services it provides, please visit www.visn8.va.gov/ccc.asp.

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