The VA Sunshine Healthcare Network (VISN 8) is the nation’s largest system of hospitals and clinics serving a population of more than 1.5 million Veterans in a vast 64,153 square mile area spread across 79 counties in Florida, South Georgia, Puerto Rico and the U.S. Virgin Islands. VISN 8’s seven healthcare systems include eight Joint Commission-accredited VA medical centers and more than 60 large and small outpatient clinics. More than 30,000 full-time VISN employees work at these facilities, providing a full range of high quality, cost-effective medical, psychiatric and extended care services in an inpatient, outpatient, nursing home, and home care settings.
VA Sunshine Healthcare Network
VISN 8 Clinical Contact Center - 24/7 Virtual Urgent Care
|Disclaimer: The VISN 8 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you.|
The VISN 8 Clinical Contact Center is a service of the VA Sunshine Healthcare Network (VISN 8) - providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in Florida, South Georgia, Puerto Rico, and the U.S. Virgin Islands.
Veterans who receive care in the network can call 1-877-741-3400 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.
Services include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat. Note: VA Health Chat will be available for use starting March 11, 2020.
Questions & Answers(Hover over a question and click for more information.)
Simply call 1-877-741-3400. The service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Call us anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
All Veterans are welcome to contact the Clinical Contact Center. If you are not a VISN 8 patient or not currently enrolled for VA health care benefits, we will work with you to determine your best options and how best to meet your needs. Learn more about how to enroll for VA Healthcare at: www.va.gov/health-care/about-va-health-benefits
Absolutely nothing! Services are provided at no cost to Veterans.
Yes, the Clinical Contact Center is safe and private. The center is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with your selected provider, pharmacy, and other VA providers who may be involved in your care and have a need to know.
Services provided include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat. The Clinical Contact Center can assist with many non-emergency medical conditions and prescribe medications if necessary.
The major advantage of the center is that Veterans can get care right away…there is no wait. Additionally, they can get the care they need from wherever they may be located and do not need to travel to see a provider. If the care required by a Veteran is too complex for the center to handle, the center will coordinate the necessary care with the Veteran’s preferred VA facility with appropriate follow up. Additionally, any care and interactions Veterans have with the center are recorded in their official VA medical records which ensures care continuity (i.e. a Veteran’s regular primary care physician can see the interaction and care provided by the center and can continue a treatment plan if required).
VA Video Connect is a secure video app available for Android, iOS, and Windows devices. The app connects Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. It makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas with limited access to VA health care facilities, and it allows quick and easy health care access from any mobile or web-based device. Veterans and their health care providers jointly decide whether to use VA Video Connect for a medical visit. You can learn more at: https://mobile.va.gov/app/va-video-connect.
VA Video Connect works on Android devices that have an internet connection and a web camera. No application download is required. Ahead of a VA Video Connect appointment, you will receive an email or calendar invite with a link to launch the session. The session will launch automatically in your web browser after the session link is selected.
If accessing VA Video Connect on your iOS device (e.g., iPhone, iPad), you will need to download the free VA Video Connect iOS app from the Apple App Store prior to your visit. Ahead of a VA Video Connect appointment, you will receive an email or calendar invite with a link to launch the session. If you have downloaded VA Video Connect onto your device, the session will launch automatically in the app after the session link is selected. If you have not downloaded the app, you will receive an error message after you select the link.
VA Video Connect works on Windows devices (desktop, laptop, tablets) that have an internet connection and a web camera. No application download is required. Ahead of a VA Video Connect appointment, you will receive an email or calendar invite with a link to launch the session. The session will launch automatically in your web browser after the session link is selected. .
The VA Health Chat App provides easy, online access to chat with VA staff when Veterans have health concerns and more. The app accesses the VA Electronic Health Record and, for security purposes, requires Veterans to enter My HealtheVet (premium), DS Logon (premium), ID.me, or account credentials. As of March 11, 2020, Veterans can connect to the center using VA Health Chat. Veterans who need to see a provider may also be offered the option to connect via telephone or secure video during their chat session if deemed appropriate by center staff. The app is available for Android and IOS. Learn more at: https://mobile.va.gov/app/va-health-chat. NOTE: VA Health Chat meets or exceeds VA mobile security application standards. The underlying software of the VA Health Chat app is provided by a commercial vendor. For VA to use this software, VA Health Chat had to undergo a rigorous Authority to Operate (ATO) process -- VA’s certification that all applicable security requirements have been met. The ATO process is specifically designed to ensure data security, at rest and in transit, as well as meet VA’s high standards for Veteran security and privacy. Sensitive medical information within the app is accessed by the VA employees who staff the application and chat with Veterans. Any Protected Health Information (PHI) or Personally Identifiable Information (PII) that the VA staff members have access to is covered under HIPAA and the same guidance that applies to information received from Veterans in face-to-face visits, video visits, or telephone care.
VISN 8 Clinical Contact Center visits do not replace your need for a primary care physician. All interactions with the Clinical Contact Center become part of your medical record and are shared with your primary care provider if you have one. This promotes good continuity of care. If you do not have a VA primary care provider, ask for assistance finding one during your call with the Clinical Contact Center.
Yes, when needed, the Clinical Contact Center provider may prescribe you medications. These medications will be mailed to you. If there is an urgent need for a medication, pickup may be arranged for you. The Clinical Contact Center provider may arrange for you to pick up a short-term supply at your local VA pharmacy or a contracted pharmacy in the community.
Your Pharmacy telephone number has NOT changed. Please call the number on your prescription bottle to order your medication and have the bottle with you when you call. The automated pharmacy lines are always available 24 hours per day, 7 days per week. You can also refill, track, and view your medications 24/7 by logging on to your My HealtheVet Pharmacy account at https://www.myhealth.va.gov. If you are out your medication and do not have any refills remaining, you may contact the Clinical Contact Center or your VA Provider for assistance with renewing your medication.
At this time, the Clinical Contact Center cannot directly schedule an appointment for you with your VA primary care provider, mental health provider, specialty care provider, etc. The center can, however, cancel appointments and make contact with the VA facility at which you receive you care and coordinate for follow up contact to ensure an appointments are made. In the future, the Clinical Contact Center will have the ability to centrally schedule appointments, however, that function is not available at this time.
Don’t see your question? Don’t worry. Just call us at 1-877-741-3400 or email VISN8CCCFeedback@va.gov. We have highly trained staff standing by to take your calls and emails. If your question is related to the VA MISSION Act, please call 1-844-698-2311.