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VA Sunshine Healthcare Network


When Technology Meets Compassion

Lake City VAMC ICU staff with the new tele-critical technology.

Lake City VAMC ICU staff with the new tele-critical technology.

By Katie Hollingsworth, Public Affairs Specialist, North Florida/South Georgia Veterans Health System
Tuesday, May 7, 2024

The Lake City VA Medical Center has now been equipped with the technology to provide tele-critical care to Veterans in the intensive care unit (ICU).

The tele critical care team is available 24/7 and allows access for Veterans to have critical care intensivists and nurses in their room at the click of a button. Tele-critical care is a care concept that uses audiovisual communication and computer systems to connect a remote critical care team with a bedside ICU team and Veteran. This concept brings many positive aspects to the Veteran and care team allowing for collaboration with bedside staff to increase retention, assisting in urgent/emergent situations as well as reliable, rapid access to critical care expertise consultation while increasing staffing coverage.

The new technology allows remote staff to monitor patient vitals, lab results and medical charts. The intensivist providers can order tests, make diagnoses, prescribe medications, and communicate health care information with the Veteran, caregivers, and family members. The goal of this tele-critical care team is to provide a compassionate and caring approach to Veterans while delivering the highest quality critical care.

Tele-critical care went live, April 17th on the 4th floor of the Lake City VAMC. The hospital staff are very grateful for this tele-critical care team as it will allow extra coverage for the Veterans we care for.

“Tele-critical care will provide Veterans with real-time, expert care from nurses and doctors, making care more accessible and convenient to Lake City Veterans,” said Sonia Taylor, a seasoned nurse on the ICU floor. “We hope that access to this new program will allow our ICU to care for a greater number of Veterans who are critically ill.”

The North Florida/South Georgia Veterans Health System is committed to enhancing the quality of healthcare for all Veterans. Our Tele-critical care program plays a pivotal role in our pursuit of delivering world-class healthcare to Veterans. In the near future, we plan to extend this advanced critical care team to the Malcom Randall VAMC, a move that will significantly improve the quality of care and positively impact the lives of our NF/SG Veterans.

For more information on the Lake City VA Medical Center, please visit Lake City VA Medical Center | VA North Florida/South Georgia Health Care | Veterans Affairs


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